Frequently Asked Questions

Your Account

Shipping Addresses:

You may ship anywhere with a full street address.

How do I view my order history?

Access your online store, click on the "Order Status" button, then click on the appropriate order number and see the details per each order transaction.

How do I change my billing / shipping information?

Speak to a professional by calling 1-800-729-9050, Monday through Friday, 8:30 a.m. to 6:30 p.m. EST.

Shopping with HPI

These pages are designed to answer the most frequently asked questions about your online shopping experience.

Shopping online with HPI is easy and fun. As you browse through our site, you may add items to your shopping cart along the way by clicking the Add to Bag button found below the items you like.

In the event of an item being 'on order' (merchandise is out of stock), you may put the selection in your cart. At the time of checkout, you will have the choice to ship your items together or have them shipped as they become available.

Personal Information:

You are our first priority. We make every possible effort to respect and protect your privacy. We believe in keeping personal information confidential.

In order for you to purchase products, you will need to provide certain personally identifiable information. You are only asked to provide personal information that is essential to completing your order. HPI uses your information to make your shopping experience as enjoyable as possible. From time to time, we may notify you about new products. We may compile market research based upon customers that visit our site and buy our products.

Privacy Tips:

Your account information is password protected and accessible only to you. To safeguard your account, it is recommended that you do not share your password with others.

Other than when you have requested assistance and we're verifying personal data for security reasons, no one from HPI will call or E-mail you about your personal account information. We advise you to be wary of unsolicited contacts and suggest that you do not reveal your password to anyone

To further protect the integrity of your personal information, close your browser when you step away from your computer, particularly if you are in a public forum.

Checking Out:

When you are ready to check out, click on the "Check Out" button at the bottom of your shopping cart. Your User Name and Password are recognized and automatically provide you with the opportunity to review all your pertinent billing and shipping information. After verifying the summary of items in your shopping cart, you may select your preferred shipping method as well as other pertinent information.

How do I place an order?

Shopping with HPI is easy as 1.2.3!

  • Place products in your shopping cart by selecting the number of items and the appropriate size you want and then click on "Add to Bag".
  • When you're ready to purchase, click "Check Out".
  • If you are a new customer, you will need to click on New Customer. Complete the easy to follow format in creating your customer profile.
  • You will then be asked to login and complete your shopping experience.

What if I change my mind about items in my shopping cart prior to placing my order?

You may update your order by adjusting the quantity of any of the items in your shopping cart. You may also remove items from your cart by clicking on the View Cart button and then clicking on the delete button next to the item you would like to remove.

How do I know what my shopping cart total is?

The subtotal is always displayed with your shopping cart. Shipping costs and any appropriate taxes are calculated at the time of Check Out.

Once I start shopping, must I continue to checkout?

No. Your selected merchandise will remain in your shopping cart until such time that you either Check Out, do a complete log out of your system or delete your cookies.

Once I've placed an order, can I cancel it?

As long as the order is still pending or on backorder, it may be cancelled. Please call our Customer Support Team at 1-800-729-9050 to cancel your order.

How do I know my credit card has been credited?

To confirm that a credit has been posted to your account, simply contact one of our Customer Service representatives at 1-800-729-9050 Monday through Friday, 8:30 a.m. to 6:30 p.m. EST.

Do you ship to military bases?

Yes. Any orders shipping to an APO/FPO are shipped via USPS Priority Mail, having a transit time of 2-3 days, to a central hub in NY. From there it is given to the appropriate military carrier, and depending on the location it can take two weeks for a package to be delivered (being outside of USPS' hands at that point). Plus, these orders are untraceable because there are no UPS or FedEx tracking numbers.
The correct address format for an APO/FPO is to enter the base name in the street field, "APO" or "FPO" in the city field, and then select among AA, AE, or AP in the state field. Leave the country as USA and then enter the correct postal code in the zip code field.

Do you ship to post office boxes?

No. UPS requires a street address.

Do you ship to personal mailboxes?

No. UPS requires a street address and will leave the package on the doorstep.

Do you ship to rural route numbers?

Yes, however, it may take some extra time for the package to reach its final destination.

Can I send items to multiple addresses?

Yes, but separate orders must be placed for each shipping address.

How is sales tax calculated?

You will be charged sales tax in accordance with your state tax laws.

How will I know that my order shipped?

Customers receive an E-mail order acknowledgement as well as a shipping notification.

Why wasn't my order shipped as soon as it was placed?

In-stock merchandise is normally shipped out of our warehouse within 24 to 48 hours of placing your order (excluding holidays and weekends). If an item is on backorder or the order was placed over a weekend or holiday, shipment will be delayed.

Calculating Shipping Time/Costs:

We use UPS to deliver orders within the continental U.S.
All orders are shipped FOB Eudora, Arkansas.
Lastly, shipping times are calculated from the time your order leaves our HPI warehouse. In stock merchandise will ship out 24 to 48 hours of order placement; excluding weekends and holidays. Overnight in-stock orders, if placed by 1:00pm EST, will ship same day. Shipping is delayed, of course, if an item is on backorder.

For shipping addresses within the continental U.S

  • UPS Ground Commercial 3-7 Business Days delivering to a business
  • UPS Ground Residential 3-7 Business Days delivering to a residence

Please contact our HPI professionals if you would like to add either the Early AM or Saturday delivery services to your order. Shipping fees are based on dimensions/weight, destination zone and the service standard selected. Freight charges are calculated after the shipping address is entered.

Fraud Protection:

We recommend that all customers who are shipping to addresses other than their billing address, notify their credit card company of the alternate shipping address. This process is becoming a standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give them (bank) an alternate shipping address.

What Can Be Returned?

Your satisfaction with your purchase is our top priority. Our return policy is simple: As long as the item is in ""as-new"" condition, item has not been washed, worn, soiled, or altered in any way and the tags are still attached, you may return your purchase within 60 days of receiving your shipment. Made-to-order, personalized (e.g. name drop), discontinued, or closeout items CANNOT be returned, unless damaged, defective, or due to an error on our part (e.g., flaw in workmanship, wrong item shipped).

How do I return merchandise?

If you need to process a Return or an Exchange - please reach out to your Dedicated Customer Care team at 1-800-729-9050 or [email protected]

Do you reimburse for shipping?

Only if the merchandise being returned is due to damage, defect, or an error on our part (e.g., flaw in workmanship, wrong item shipped).

What if I lose my packing slip?

Simply enclose the following information with the returned merchandise to:

Attn:HPI Returns, 



  • Your name
  • Your E-mail address
  • Your shipping address
  • Original order confirmation number if available
  • Description of the merchandise being returned
  • Reason for the return

Can I exchange merchandise?

HPI will accept returns of all products up to sixty (60) days from the date an order was received by the Client if the original tags are intact and the garment has not been worn, altered in any way, soiled, laundered, or dry-cleaned. Made-to-order, personalized (e.g. name drop), discontinued, or closeout items CANNOT be returned/exchanged, unless damaged, defective, or due to an error on our part (e.g., flaw in workmanship, wrong item shipped). If any item is returned because it is defective or damaged, HPI will refund the full sales price charged, including tax, and including the cost of shipping to and from the Client. If an item is returned for any other reason, HPI will refund the full sales price charged, including tax, but not including the cost of shipping to and from the Client.